A new investigation conducted by the Parliamentary Ombudsman (JO) reveals "extensive problems" with accessibility.
It is too difficult to reach the authority by phone and chat, according to the JO.
”Phone and chat are important contact routes since a large part of the contacts between the job seekers and the Employment Service take place in these ways”, says JO Thomas Norling in a press release and goes on:
”If job seekers cannot quickly and easily reach it, they may miss out on support to overcome their unemployment. I therefore set high demands on accessibility via phone and chat”.
According to the JO's investigation, only slightly more than half of the job seekers who called got through to a case officer. And almost 90 percent of the job seekers who tried to chat never got through.
”It is completely unacceptable. Individuals have had to bear the consequences of not having managed to rectify the lack of accessibility, which is not reasonable”, says Norling.
