After Lottery Scandal - Postcode Lottery Pauses

The revelation surrounding the telemarketing company Effective Communication and their sale of the Social Democratic Party's lottery tickets is now prompting Svenska Postkodlotteriet to take action. With immediate effect, the collaboration with the criticized company is being paused, according to press chief Roger Magnergård to TT.

» Updated:

» Published:

After Lottery Scandal - Postcode Lottery Pauses
Photo: Claudio Bresciani / TT

Share this article

It is really worrying and therefore we decided yesterday to pause all sales via this company until they can guarantee the quality requirements we set, says Roger Magnergård.

The background is information in Dagens Nyheter that the telemarketing company has focused primarily on deceiving older people into buying lottery tickets belonging to Kombispel, the Social Democratic Party's lottery company. Several sellers claim in interviews that they would use an aggressive sales technique and the company has also been reported several times to the Consumer Agency.

Several companies

Roger Magnergård emphasizes that Svenska Postkodlotteriet has only used employees at the company's Stockholm office, not the operations the company has in Barcelona.

It is one of several companies that we use. We use only Effective Communication in Sweden. For us, it is extremely important to work with companies and personnel who are close to our customers, where we can follow up any deficiencies, he says.

If we receive complaints, all calls are recorded and saved. If mistakes have been made, we take appropriate measures.

But why do you still choose to pause the cooperation?

When the company has done as stated in DN, there is reason to review how they work overall. We are now going through what script they follow and how they treat customers if, for example, they get a no.

Has initiated contact

Besides Postkodlotteriet, there are several other large companies that, according to Effective Communications' website, use the company's services, including Telia and Tele2. None of these two currently state that they will break off the cooperation.

"We have contact with Effective Communications, which has initiated an investigation to find out what has happened, and we are awaiting the result of that", writes, among others, Telia's press service in an email to TT.

Tags

Author

TTT
By TTEnglish edition by Sweden Herald, adapted for local and international readers

More news

Water Outage Affects Solna and Sundbyberg Residents

Water Outage Affects Solna and Sundbyberg Residents

Suspected Dangerous Object Prompts Investigation in Stockholm

Suspected Dangerous Object Prompts Investigation in Stockholm

Man Stabbed to Avoid Military Service Fined Along with Accomplice

Man Stabbed to Avoid Military Service Fined Along with Accomplice

Psilocybin from Mushrooms Tested for Anorexia Treatment in Pilot Study

Psilocybin from Mushrooms Tested for Anorexia Treatment in Pilot Study

Kramfors Residents Urged to Boil Drinking Water Due to Contamination

Kramfors Residents Urged to Boil Drinking Water Due to Contamination

Uddevalla Municipality Files Police Report on Home Care Service Issues

Uddevalla Municipality Files Police Report on Home Care Service Issues

Girl in Bålsta Suspected of Planning School Murder

Girl in Bålsta Suspected of Planning School Murder

Seven Detained in Major Raid on Waterpipe Tobacco Tax Evasion Network

Seven Detained in Major Raid on Waterpipe Tobacco Tax Evasion Network

Police Confident in Reversing Gang Violence Trend

Police Confident in Reversing Gang Violence Trend

Three Swedes Arrested in Portugal for Elderly Fraud Scheme

Three Swedes Arrested in Portugal for Elderly Fraud Scheme

Sweden Boosts Civil Defense Budget by 3 Billion Kronor

Sweden Boosts Civil Defense Budget by 3 Billion Kronor

Four Sentenced to Prison for Taking Girl Abroad Against Her Will

Four Sentenced to Prison for Taking Girl Abroad Against Her Will

Protest Near Stockholm Jewish School Targets Israeli Soldier

Protest Near Stockholm Jewish School Targets Israeli Soldier

Opposition Parties Blocked from Summoning Migration Minister to Committee

Opposition Parties Blocked from Summoning Migration Minister to Committee

Decent Jeans Now Permitted in Parliament Dress Code Update

Decent Jeans Now Permitted in Parliament Dress Code Update

Hungary Responds to Kristersson's Criticism: Sweden Is Also Lying

Hungary Responds to Kristersson's Criticism: Sweden Is Also Lying

Live Hand Grenade Found in Malmö's Hyllie District

Live Hand Grenade Found in Malmö's Hyllie District

Government to Invest 4.3 Billion Kronor in Schools Next Year

Government to Invest 4.3 Billion Kronor in Schools Next Year

Sweden's Agenda 2030 Efforts Face Criticism for Lack of Direction

Sweden's Agenda 2030 Efforts Face Criticism for Lack of Direction

Only One of 80 Large Shelters in Sweden Upgraded

Only One of 80 Large Shelters in Sweden Upgraded