Customer Manager

Grand Sunsource AB · Bromölla · Full-time ·
Grand Sunsource AB is looking for a customer manager for the company’s e-commerce business. The role combines ongoing customer contact with customer service, order administration and operational work across the company’s digital sales channels.
About the company
Grand Sunsource AB works with e-commerce, digital marketplaces and services for international corporate customers.
About the role
You will handle customer enquiries, orders, returns, complaints and administrative workflows. You will also work with product information, prices and reporting, and support the day-to-day operation of the company’s digital sales channels. The work involves close contact with customers, business partners and the company management, with Bromölla as your primary workplace.
Duties
Provide daily customer service by email, telephone and chat.
Handle orders, returns, complaints and other customer enquiries.
Update product information and prices on the company’s e-commerce platforms and digital marketplaces.
Administer orders and coordinate deliveries.
Compile reports and administrative documentation.
Maintain ongoing contact with customers and business partners.
Provide administrative and operational support to the company management.
Handle customer enquiries, complaints and disputes related to e-commerce sales in accordance with the company’s procedures.
Follow up on order flows, delivery processes and customer satisfaction.
Administer the company’s sales through digital marketplaces and e-commerce platforms, including Amazon Seller Central.
Compile and follow up on customer service and sales-related reports.

Qualifications
Practical experience with Amazon Seller Central is essential.
Experience with other digital marketplaces and e-commerce platforms is an advantage.
Practical experience in customer service, order administration or equivalent operational work in e-commerce.
Experience administering Amazon accounts on an ongoing basis, including product information, pricing, orders and customer enquiries. Experience working with multiple brands is an advantage.
Ability to monitor results on digital marketplaces and identify opportunities to improve day-to-day operations and sales support.
Ability to compile clear, customer-tailored reports on sales, traffic and advertising results using charts, tables and other suitable formats.
Ability to work with customers to understand their business goals and coordinate related operational tasks.
Experience with digital marketplace management tools, such as Helium10, is an advantage.
Good spoken and written Turkish and English.
Willingness to keep up to date with Amazon features, rules and working methods relevant to the role.

Languages used in daily work
Turkish is used in ongoing contact with the company’s Turkish-speaking customers and business partners, including when handling orders, complaints and delivery queries. English is used to communicate with other international customers and business partners.
Personal qualities
You are service-minded, organised and clear in your communication. You can handle several customer and order enquiries at the same time, document your work and follow established procedures. You work independently and collaborate well with customers, colleagues and the company management.

Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.