Swedish Consumer Agency

What it handles: consumer protection, rules on marketing, distance and doorstep sales, product safety, and advice on how to complain to a company. The address hallakonsument.se now leads to konsumentverket.se.

How to reach it: read the guidance in English on the website or call the advice line; your municipality may also have a consumer adviser.

Where people get stuck: Konsumentverket does not decide individual disputes. Complain to the company first, and if you cannot agree, the National Board for Consumer Disputes (ARN) can try the case.