Operations Operator at Embriq

Take the next step in your career and develop at the intersection of IT and the modern energy industry. As an Operations Operator at Embriq, you will have a varied role centred on customer contact, technical problem-solving and system monitoring. Here, you can combine your interest in technology with problem-solving, while helping to contribute to a secure energy supply for the future in the Nordic region!

About the role
Embriq is a leading company in advanced IT operations and software for the energy industry. We are now looking for an Operations Operator to join them. In this role, you will be an important part of the operations organisation, working with first-line support and the daily management of customers’ smart metering systems. You will be responsible for ensuring that meter readings are collected and delivered correctly, while maintaining regular contact with Embriq’s customers. The role is varied and combines technical problem-solving with customer contact and operational work in a Nordic environment. You will be part of a committed team where collaboration, attention to detail and communication are important factors for success.

What we offer
An introduction where you will learn more about the customer’s products, systems and ways of working
A great opportunity to develop and grow within the company, as well as build your technical knowledge of advanced systems and software
Flexibility and the opportunity to influence your own working day

Responsibilities
Monitor and follow up on meter readings and collection rates in meter data collection systems
Carry out basic troubleshooting of meters and communication disruptions
Handle, register and prioritise fault reports from Nordic customers
Create and coordinate work orders for field staff, and verify completed work
Carry out daily operational checks of applications and data integrations

We are looking for someone with
Post-secondary education in IT, systems operations, networks, electrical engineering or equivalent experience
A basic understanding of IT and the ability to troubleshoot in a structured way
Good spoken and written Swedish and English

It is an advantage if you have
Experience in IT support, a service desk or operations involving case management
Experience in the energy industry or with electricity network companies
Experience in meter data collection, smart metering (AMS) or similar
Knowledge of Norwegian or Danish

To succeed in the role, you have the following personal qualities:
Helpful
Sociable
Well-organised
Responsible

Our recruitment process
This recruitment process is managed by Academic Work, and our client requests that all questions about the position be sent to Academic Work.
We review applications on an ongoing basis and will take down the advert when enough candidates have reached the final stage of the recruitment process. Applicants are asked to submit a CV. We do not use cover letters as a selection method, so there is no need to attach one. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are tools to help identify the candidate with the greatest potential for the position and to promote equality, diversity and a fair recruitment process.