IT Service Manager

Assignment: IT Service Manager
About the role
Our client, a company in the logistics and transport sector, is carrying out a major transformation initiative and is looking for an IT Service Manager. You will be a central point of contact between internal IT functions, the business and external suppliers, ensuring that technical activities, decisions and dependencies are progressed in a structured way throughout the delivery lifecycle, from design and implementation to go-live, handover and future service management.
Responsibilities
Lead, plan, coordinate and follow up technical activities relating to the platform, integrations, security, environment strategy and data migration.
Proactively identify and manage technical risks and dependencies.
Ensure that non-functional requirements, such as performance, availability, resilience and disaster recovery, are defined, tested and approved.
Coordinate master data and data quality, and quality-assure technical documentation.
Support technical problem-solving and system integration testing.
Contribute to planning for go-live and hypercare.
Help establish a sustainable service management model and ensure the transfer of knowledge to the operations and service management organisation.
Ensure that the work follows overarching technical principles, security requirements and IT governance.

Mandatory requirements
At least 10 years’ experience leading technical activities in major IT and transformation projects.
Proven experience implementing SaaS platforms and cloud-based solutions in business-critical systems.
Experience with cloud platforms such as Microsoft Azure and/or Google Cloud Platform.
Good understanding of integration platforms, APIs, message-based integration and secure communication between systems.
Good knowledge of identity and access management, for example Microsoft Entra ID, SSO and JIT.
Experience coordinating several internal and external suppliers in complex deliveries.
Experience in large enterprise environments with high requirements for security, availability and governance.
Accustomed to leading technical decisions and driving work across business, IT and external parties.
Very good spoken and written Swedish and English.

Desirable
Experience with major warehouse, transport or supply chain management platforms.
Background in logistics- or transport-intensive businesses.
Experience from major transformation programmes in supply chain, logistics or other business-critical areas.

Personal qualities
You take clear ownership and drive work forward in complex, changing environments. You work in a structured and solution-oriented way, manage many stakeholders simultaneously and communicate clearly with both technical and business-facing audiences. You have a strong ability to deliver and turn decisions and direction into concrete activities and results.
Seniority
Senior level, with at least 10 years’ experience in technical leadership in major transformation projects.