The Advent calendar season is in full swing with a good margin and several of the more popular calendars are already sold out.
Part of the idea with an Advent calendar with goods is that it should be a surprise what is behind each door or, in some cases, in each bag. But even if you as a consumer consciously buy a pig in a poke, you can regret it.
There is no special Christmas calendar legislation, but it is the Consumer Purchase Act that regulates the purchase. If you buy online, the Distance Contracts Act and the right of withdrawal may also be relevant, says Fredrik Selrot, guide at the Consumer Agency.
14 days
There are several circumstances that determine whether the buyer can regret the calendar purchase. If the calendar is purchased on a website, you have a right of withdrawal under the Distance Contracts Act for 14 days from when you receive the calendar.
The best thing is if you regret the purchase of the entire Christmas calendar and do not touch anything before you return it, says Fredrik Selrot.
Depending on what the calendar contains, you may have the right of withdrawal even if you have opened it. If you have the right of withdrawal, you may, however, need to pay a reduction in value if your handling of the calendar has contributed to it decreasing in value.
When it comes to calendars, the package is part of the thing itself. The value then goes down quite a bit if you were to open and look under the doors, says Fredrik Selrot.
Can see
Beauty giant Lyko's CEO Rickard Lyko tells that their range of calendars from different brands has increased in both quantity and popularity in recent years. And the way they are marketed has also developed, which, among other things, means that buyers in most cases have the opportunity to see what the calendar contains before they buy. The customer can choose to click forward a table of contents - or not.
We write out exactly what they contain and the size of the products. You have to "click out" it yourself so you don't spoil, says Rickard Lyko.
Fact: This applies if you regret or complain about a purchase
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If you buy the calendar online, you have a right of withdrawal for 14 days from when you receive it.
You are generally entitled to open a package to examine the item. However, in some cases, the packaging may be considered part of the item and you may need to compensate the company for the reduction in value if the packaging is damaged.
If the calendar is purchased in a store, you do not have a right of withdrawal. The store may, however, offer an open purchase or exchange right. Investigate what conditions apply where you shop.
You can also complain about an item that is broken or works poorly or does not match the information you have received.
Then contact the company that sold the product to complain about the defect and also present your claim for compensation.
If you do not come to an agreement with the company, you can contact the municipality's consumer guidance or the Consumer Agency's guidance
