Equality Ombudsman

What it handles: discrimination linked to one of the seven grounds in the Discrimination Act, in working life, education, housing, services and elsewhere, plus employers' duty to take active measures.

How to reach it: report discrimination online, by post or by phone; a free number is available.

Where people get stuck: DO handles discrimination as the law defines it, which is narrower than unfair treatment in general. If DO is not the right place, its English pages list other organisations and authorities to contact.