Junior IT Support for an international MedTech company!

Are you a service-minded problem-solver? On behalf of our client, we are now looking for a junior IT support technician in Stockholm for a one-year fixed-term replacement position. Become a key member of a global MedTech company whose tools make a difference in healthcare. Apply today!

About the position
Our client is an established and innovative Swedish medical technology company that develops digital decision-support tools to facilitate and ensure the quality of assessments and treatment follow-up in neuropsychiatry. With its head office in Stockholm and operations in, among other places, the UK and the USA, the company is characterised by an open, multicultural and friendly atmosphere where technology and social benefit go hand in hand.

As one of the team members will be taking study leave, we are now looking for a replacement for a one-year fixed-term position to ensure the day-to-day delivery of IT services, with a thorough handover at the start in December.

As a Junior IT Support Technician, you will be the hub for day-to-day technical support at the Stockholm office, while also supporting colleagues at the London office remotely. You will work across 1st line support (with the opportunity to take on 2nd line cases as you grow into the role) in a mixed Windows and macOS environment. The Stockholm office has an open “digital workplace” area where employees can drop in for quick help, making you a visible and valued point of contact for the entire organisation. In addition to your colleagues at the office, you will work closely with your own international IT team, made up of colleagues in Stockholm, the UK and the USA. You will hold weekly check-ins to distribute the workload and move cases forward.

You will be offered
An international and welcoming workplace where you will contribute to products that make a real difference to both healthcare providers and patients.
The opportunity to work across a modern Microsoft environment, with good opportunities to develop your technical skills towards 2nd line support and automation.
A supportive introduction at our client, with a structured and thorough handover from the current colleague.

Responsibilities
Day-to-day support and case management: Provide 1st line IT support (and 2nd line support if you have the experience) on site in Stockholm and remotely for the UK, and manage incoming cases in Jira Service Management.
User and device management: Be responsible for onboarding and offboarding, hardware and licence management (asset management), and administration in Microsoft 365, Entra ID (SSO) and Intune.
Troubleshooting and IT security: Troubleshoot Windows and macOS, investigate phishing emails in Microsoft Defender, escalate incidents, and work with existing scripts in PowerShell and Microsoft Graph.

We are looking for someone who
Has 1–3 years’ experience working in IT support or a similar service role in IT.
Has a good technical understanding and practical experience working in a Microsoft environment, including Microsoft 365, Entra ID, Intune and Defender.
Is good at troubleshooting both Windows and macOS.
Has a strong security mindset and understands the importance of regulatory compliance and data security.
Has excellent English, both spoken and written, as this is the corporate language and you will communicate daily with colleagues in the UK and the USA. Knowledge of Swedish is an advantage.

It is an advantage if you have
Experience managing cases in Jira Service Management.
Basic knowledge of PowerShell, Microsoft Graph or AI tools for improving workflow efficiency.
Previous experience in a regulated industry, such as MedTech or Life Science.

To succeed in the role, you have the following personal qualities:
We place great importance on your personal qualities and are looking for someone who is exceptionally service-minded, helpful and unpretentious. As you will meet colleagues both through the case management system and face to face at the office, you are communicative and patient, and find it easy to explain technical solutions clearly to people without a technical background. You are also organised and thorough, and enjoy working with an international team where you help one another get things done.

Our recruitment process
This recruitment process is managed by Academic Work, and our client requests that all questions about the position are sent to Academic Work.
We review applications on an ongoing basis and will remove the advert once enough candidates have reached the final stage of the recruitment process. Applicants are asked to submit a CV. We do not use cover letters as a selection method, so there is no need to attach one. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help us identify the candidate with the highest potential for the position and to promote equality, diversity and a fair recruitment process.