Housekeeping Manager at Hotel Birger Jarl

Hotel Birger Jarl is a four-star hotel located in central Stockholm. The hotel has 271 hotel rooms and suites, a restaurant and lobby bar, as well as a conference floor with capacity for a total of 550 people. The hotel caters to both business and leisure travellers and has a large proportion of international guests. Our vision is simple: we want everyone who comes into contact with us to feel the same thing: “I want to work here, I want to stay here!”

Would you like to lead people, develop businesses and create world-class hotel experiences?

At Hotel Birger Jarl, we believe that the details make all the difference. Every day, our Housekeeping team creates the quality, care and atmosphere that make guests want to come back. We are now looking for a committed, commercially minded and inspiring Housekeeping Manager who wants to take responsibility for one of the hotel’s most important departments and continue developing both people and the business.

This is a role for someone who thrives in a dynamic environment, is driven to achieve results and can combine strong leadership with structure, quality and commercial awareness.

About the role
As Housekeeping Manager, you have overall responsibility for the department’s operations, quality, employees and financial results. You ensure that the business runs efficiently and professionally while creating the conditions for the team to develop and perform at its best.

You work both strategically and operationally. Through clear ways of working, smart planning and hands-on leadership, you drive development forward and ensure that our high quality standards are met every day.

As part of the hotel’s department managers’ group, you actively contribute to the hotel’s overall development, profitability and future success. You report directly to the CEO and lead a committed team of supervisors and housekeepers.

Your responsibilities
In this role, you are responsible, among other things, for:
Leading, coaching and developing employees, and building an engaged, high-performing team.
Ensuring high standards in hotel rooms, public areas and the guest experience.
Planning, organising and following up on daily operations.
Managing staffing, scheduling and resource optimisation.
Driving productivity and quality initiatives, as well as continuous improvement.
Managing the department’s budget, cost control and financial follow-up.
Developing and implementing effective routines, processes and ways of working.
Working closely with the hotel’s other departments to create a seamless experience for both guests and employees.

Who are you?
We are looking for a confident, clear and inspiring leader with a genuine interest in people and development.

You can create structure and clarity while building engagement, team spirit and job satisfaction. You are used to taking responsibility, making decisions and achieving results in a business where the pace can sometimes be fast.

You are organised, thorough and have a strong eye for order. You enjoy planning, prioritising and following up on operations, while keeping an eye on both the details and the bigger picture.

You are solution-oriented, unpretentious and driven to develop businesses. You are willing to challenge established ways of working, take initiative and turn ideas into concrete improvements. With a positive attitude and strong collaborative skills, you contribute to both job satisfaction and results.

We believe you have:
Experience in a managerial role in hotel operations, for example Front Office, Operations or Housekeeping, or alternatively at a larger service or cleaning company.
A proven track record of leading, developing and motivating employees.
A good understanding of the importance of Housekeeping to the guest experience and the hotel’s overall quality. Previous experience as a Housekeeping Manager is an advantage but not a requirement.
An understanding of the relationship between quality, productivity, staffing and profitability.
A good understanding of finance and experience with budgeting, cost control and performance follow-up.
A strong sense of structure, organisation and quality management.
The ability to prioritise, make decisions and maintain an overview even when the pace is fast.
Good spoken and written Swedish and English.

Experience with Quinyx and knowledge of the HRF collective agreement (kollektivavtal) are an advantage.
We place great importance on personality, leadership and how you contribute to our culture and values.

Why choose Hotel Birger Jarl?
With us, you will have a key role in a well-regarded hotel business, with a high level of trust and the opportunity to make an impact. We offer a workplace with high ambitions, committed colleagues and close collaboration between departments.

We believe in long-term leadership, continuous development and success built through people.

We offer
A rewarding management role with significant responsibility and great scope to make an impact.
A full-time position with a monthly salary and a six-month probationary period.
An annual bonus programme for department managers.
A collective agreement (kollektivavtal) and attractive staff benefits.
Preferential rates on hotel stays, as well as food and drink.
A wellness allowance (friskvårdsbidrag), a wellness hour, massage, yoga and access to a gym.
The opportunity to develop your skills through our in-house training academy.
A workplace that values work-life balance.

Are you our next Housekeeping Manager?
Would you like to help create first-class guest experiences, develop people and contribute to the hotel’s continued success?
Do you have the drive, commercial acumen and leadership skills needed to take Housekeeping to the next level?
Then we look forward to hearing from you.
Apply today!
Applications and interviews are ongoing, which means the position may be filled before the application deadline.
If you have any questions about the position, please feel free to contact our CEO, Anna Nielsén.
Welcome to Hotel Birger Jarl, where people, quality and guest experiences are at the centre.