Support Technician at an International Company

Do you have experience as a Support Technician and want to work for an international company that makes a difference to people? On behalf of our client, we are looking for a Support Technician based in Göteborg. Apply today, selection is ongoing!
ABOUT THE POSITION:
Our client is an international company that develops advanced simulation solutions. As a Support Technician, you will be part of the company’s Service & Support department, where you and your colleagues are responsible for ensuring that simulation tools and their software work optimally for customers. You will join a small, close-knit team where collaboration, technical problem-solving and a desire to help others are central.
As a Support Technician, you will have broad technical responsibilities and work on everything from customer support to troubleshooting and repairing both hardware and software. You will be in close contact with customers and visit them regularly to ensure that the systems are working as they should. The work is mainly carried out in a Windows environment and requires you to understand how different technical components work together, such as computers, sensors, software and network infrastructure.
The position involves travel, mainly within Europe, where you will represent the company and act as its public face. This is an opportunity to combine your interest in technology with customer contact and international collaboration.
DUTIES:
Troubleshoot and resolve technical problems involving both hardware and software
Service and maintain equipment, such as computers, sensors and other technical components
Troubleshoot and handle problems in a Windows environment
Provide technical support and guidance to customers, and build long-term, positive customer relationships
Work with colleagues in Service & Support to resolve technical challenges and develop ways of working
Travel regularly to customers, mainly within Europe, for installations, servicing and technical support

WE ARE LOOKING FOR SOMEONE WHO:
Has experience in technical support, servicing, installation or troubleshooting hardware and software
Has good knowledge of the Windows environment and an understanding of computers
Has experience working directly with customers and feels confident representing a company at customer sites
Has a strong interest in technology and enjoys practical problem-solving
Is able and willing to travel regularly for work
Has good spoken and written English

It is an advantage if you have:
Experience installing, maintaining or repairing technically advanced systems
Experience troubleshooting at component level, such as sensors or other electronic equipment
Technical qualifications in IT, electronics, computer engineering or equivalent
Knowledge of additional European languages

We place great importance on your personal qualities. To enjoy this role, we believe you are a sociable, service-minded and solution-oriented person who genuinely enjoys helping others. You find it easy to build trust with customers and feel confident communicating with different kinds of people, including when technical problems need to be solved under time pressure. You are curious, proactive and have a genuine interest in understanding how technical systems work. When something does not work as it should, you enjoy investigating the problem, identifying the cause and finding a solution.
ABOUT THE EMPLOYMENT:
This is a consultancy assignment, which means that you will initially be employed by Friday. The intention on the part of both the client and us is for you to subsequently become a permanent employee of the client company.
OTHER INFORMATION:
Hours: Full-time
Start: By agreement
Location: Götebrog
Travel: Regular travel (approx. 2-4 times a month)
Salary: Market rate

Apply by clicking the link below. Remember to submit your application promptly, as we select candidates on an ongoing basis and the advert may close before the position is filled. We do not accept applications by email.
ABOUT FRIDAY:
At Friday, we are passionate about giving you, as a tech talent, a great start to your career. By listening to what you want and what motivates you, we match you with companies and opportunities that make you look forward to going to work.
We value ambition and potential highly and actively work towards unbiased recruitment, where everyone has the same chance to succeed.
We are based in Stockholm, Göteborg, Malmö, Linköping and Örebro. Every year, we hold more than 5 000 career meetings and match candidates with everything from global companies to innovative start-ups.