Danish-speaking Customer Support Agent

This is an assignment for someone who speaks Danish, is passionate about service and enjoys using the telephone as their main tool! As a Customer Support Agent, you will use your service-minded approach to provide support and guidance to customer users and internal employees who work in the company’s business system and its integrated subsystems. Submit your application today, as selection is ongoing!

About the role
Academic Work is looking, on behalf of our client, for someone with a strong sense of service and customer relations who wants to work in technical support at a growing company in accounting, payroll and tax. The company uses a proprietary business system that is used by customers and internal employees. The role involves handling incoming queries by telephone and email, where you will use your service-oriented approach to help users with case handling, troubleshooting and navigation. We are looking for someone who can start as soon as possible. The assignment will initially run for six months, with good chances of both an extension and being recruited directly by the client. You will be based at the company’s office in central Stockholm, with the option to work from home two days a week.

You will be offered
An assignment at a market-leading company in accounting
A close-knit team with a welcoming and inclusive culture, as well as an engaged Team Leader
Professional development in customer service case handling, with a focus on IT and finance
A dedicated consultant manager from Academic Work who will support and coach you in your continued career

Responsibilities
As a Customer Support Agent, you will handle queries from the company’s customers in Denmark, focusing on a high level of service and a positive manner. This includes the following tasks:
Handling incoming queries by telephone and email, with a focus on good service and a professional manner
First point of contact for customer users and internal employees when troubleshooting technical problems in Aspia’s business system and its integrated subsystems
Maintaining collaboration with Second Line and other cross-functional teams
Contributing to the development of processes and procedures

We are looking for someone who
Has previous experience as a customer service representative or similar
Has good systems and computer skills
Enjoys talking on the phone and has a strong service-oriented approach
Is fluent in Danish
Has very good spoken and written English

It is an advantage if you have
Education in finance and/or a background or interest in IT
Previous experience with accounting and/or business systems

We will place great importance on your personal qualities and potential in the role. We are therefore looking for someone with the following personal qualities:
Service-oriented and attentive
Solution- and quality-focused
Unpretentious
Responsible and driven

Our recruitment process
This recruitment process is managed by Academic Work, and our client requests that all questions about the position be sent to Academic Work.
We use ongoing selection and will take down the advert once enough candidates have reached the final stage of the recruitment process. Applicants are asked to submit a CV. We do not use cover letters as a selection method, so there is no need to attach one. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are tools to help identify the candidate with the greatest potential for the position and to promote equality, diversity and a fair recruitment process.