Norwegian-speaking insurance claims handler for the VAME Group

Are you an outgoing problem-solver with a strong service mindset and a solution-oriented drive? Academic Work is currently looking for a Norwegian-speaking insurance claims handler for the Vame Group, a successful family business operating nationwide in the management of additional costs arising from insurance claims. The Vame Group is in an exciting phase of growth and digitalisation, where you will have the opportunity to take on significant responsibility and shape your role. You will be offered a varied working day, short decision-making channels and the opportunity to work in a hybrid set-up. Apply today, as applications are reviewed on an ongoing basis!

About the role
The Vame Group was founded 10 years ago as a family business and has since grown into a leading nationwide player in its niche. The company is now in an important development phase, digitalising and automating its internal systems to make its workflows more efficient. As assignments in claims handling for home and property insurance are increasing significantly, with a focus on insurance claims, additional-cost cases, temporary accommodation and coordination in cases of extensive damage, the company now needs to strengthen its team with a driven insurance claims handler who can take over and develop these cases.

As an insurance claims handler, you will be the hub of the entire claims process. You will work closely with the company’s owners and colleagues in a close-knit, supportive and down-to-earth family environment. Your main points of contact will be insurance companies and private individuals who have suffered damage and need fast, reliable and straightforward help in a difficult situation. No previous experience of insurance terms and conditions is required, as you will receive thorough on-the-job training. Your personal qualities and understanding of Norwegian are most important, as you will work with both the Swedish and Norwegian markets: you should have a strong feel for people and be attentive to customers, while also being outgoing, commercially minded and a strong problem-solver, always driving cases through to completion and finding the best possible overall solution.

You will be offered:
A varied and developmental role where you will learn the industry from the ground up and shape your own position.
Flexibility in your working day, with the opportunity for some hybrid and remote working.
A warm, family-like and developmental working environment at a smaller family business with short decision-making channels.

Duties
Handle and settle claims relating to home insurance and additional costs, from start to finish.
Provide advice and answer questions from private individuals who have suffered damage, with a strong service mindset and a keen understanding of people.
Coordinate and arrange comprehensive solutions for customers, such as booking temporary accommodation, removals, storage or delivery of a shower/WC trailer.
Work and communicate continuously with insurance companies, restoration companies and other subcontractors.
Manage and take ownership of claims from the first contact through to completion.
Actively use creative problem-solving when standard options are not available, to ensure a smooth customer experience.

We are looking for someone who
Has experience of customer contact in Norwegian and Swedish and enjoys providing top-class service, for example through a background in the service industry, tourism, hotels, customer service or similar, where you are comfortable using the telephone as a work tool.
Has very good spoken and written Norwegian, Swedish and English.
Is confident using computers and quick to learn new digital systems.

It is an advantage if you:
Have experience in sales, a sporting background or experience of travelling extensively and meeting different kinds of people.
Have experience of or an interest in the insurance industry, claims settlement, home insurance or claims handling.

To succeed in the role, you have the following personal qualities:
Helpful and empathetic: You have a natural service mindset, are attentive and treat customers with sensitivity and empathy in difficult situations.
Goal-oriented and driven: You are focused on achieving goals, motivated by progress and keen to take responsibility for driving cases forward and resolving them.
Solution-oriented and resilient under pressure: You see opportunities rather than obstacles and quickly find creative solutions, even under time pressure.
Responsible and balanced: You understand the importance of balancing high customer satisfaction with efficiency in your daily work.

Our recruitment process
This recruitment process is managed by Academic Work, and our client requests that all questions about the position be sent to Academic Work.

We review applications on an ongoing basis and will take down the advert once enough candidates have reached the final stage of the recruitment process. Applicants are asked to submit a CV. We do not use cover letters as a selection method, so there is no need to include one. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are tools to help us identify the candidate with the highest potential for the position and to promote equality, diversity and a fair recruitment process.