Aftermarket Manager at Delvator AB - Eslöv

For 40 years, Delvator has built its business on close customer relationships, a high level of expertise and a strong commitment to our customers. The company has a workshop, warehouse and office at 4 locations in Sweden. As the general agent for Hitachi Construction Machinery in Sweden and an authorised dealer for Bell Equipment, we are a well-known and respected player in the construction industry. We are proud of our down-to-earth culture, where a lack of pretension, accountability and collaboration shape everyday life. Our employees share a passion for technology, customer service and long-term relationships. Delvator has a turnover of approx. 450 MSEK, employs 55 people and has its head office in Eslöv. You can read more about us here: https://www.delvator.se/

Aftermarket Manager at Delvator AB - Eslöv
Are you a committed and confident leader with a strong commercial focus? Are you ready to take on a business-critical role in which you lead and develop the important aftermarket business? At Delvator, you will be offered a key role in a successful business, where you will have considerable influence over the company's continued development. Does this sound appealing? Then read on!
Our long-serving colleague is retiring, and we are now looking for a successor. As Aftermarket Manager, you will have business-critical responsibility, with a clear focus on customer satisfaction, profitability, machine availability and business development. You will be responsible for ensuring a high level of service, strong profitability and a customer experience that exceeds expectations. In this role, you will be responsible for an organisation comprising workshops, parts staff and a service organisation, and will develop cooperation with external workshop partners to ensure the best possible market coverage and customer support. The role involves close cooperation with the sales organisation and suppliers. You will be part of the management team and report to the CEO.
You will be joining a company with a strong market position, well-known brands and high ambitions for the future. Together with committed colleagues, you will continue developing one of Sweden's strongest aftermarket organisations for construction machinery!

Your main areas of responsibility
Lead and develop the company's own workshops (repairs + installations)
Be responsible for the network of external workshops and service partners
Ensure high productivity, quality and customer satisfaction within the service organisation
Be responsible for the parts business in terms of profitability, stock levels, availability and logistics
Develop maintenance concepts and other aftermarket services
Drive business development and improvement work based on key performance indicators and business analysis
Build long-term relationships with customers, suppliers and partners
Overall profit and budget responsibility for the aftermarket business
Be responsible for skills development and leadership within the organisation

Your profile
You have relevant technical training, good knowledge of mechanics, hydraulics and electrical systems, and several years' experience in a managerial role within aftermarket, service, workshops or technical operations. You have experience in construction machinery, lorries, agricultural machinery, industrial machinery or a related industry. You understand parts management, the service business and customer support. You also have a good understanding of finance and a proven track record of budget, profit and business responsibility. You are used to working with business systems and the Office suite, and are proficient in spoken and written Swedish and English.
You are a structured and clear leader with a strong commercial focus. You enjoy combining strategic work with operational leadership. You see the bigger picture, identify opportunities for development and turn ideas into concrete results. You are proactive, commercially minded and results-oriented. You are communicative and good at building relationships.

About the position
This is a full-time permanent position based at the head office in Eslöv. The position involves travel, and you will regularly visit the company's various facilities, service partners and customers.
For this recruitment, Delvator AB is working with Standby Workteam. We recruit on an ongoing basis, and you are welcome to submit your application as soon as possible. For more information about the position, please contact Karin Dahlin, Standby Workteam, on 0733 763 988.

Welcome to apply!