The Consumer Agency demands in a letter an answer to how SJ takes care of its passengers during major disruptions.
What we are looking at is the preparedness for major traffic disruptions. How do you solve it with replacement buses? How do you solve it for people who have a little trouble walking along the rail if it becomes relevant and so on?, says Maja Lindstrand, lawyer at the Consumer Agency, to Ekot.
Much of it is about how information is conveyed to travelers.
What information do consumers get, and when. It seems to differ depending on where you look, says Maja Lindstrand
The criticism may result in an injunction for measures. SJ tells Ekot that they welcome the scrutiny.
