Last year, SOS Alarm handled more than 3.8 million calls, which is just over 70,000 more calls than in 2024. At the same time, this is significantly fewer than the record year 2023, when around 4.1 million calls were received.
Response times have become longer. Calls took an average of 7.3 seconds to answer last year - compared with 6.6 seconds in 2024. This is still below the government target of eight seconds.
SOS Alarm's crisis preparedness department (KBA) handled almost 45,500 cases during the year, which is an increase of 20 percent.
Interpretation support during conversations has become more common. During the year, conversations were interpreted into a total of 78 languages in addition to Swedish.
