On Thursday afternoon, a couple of thousand electricity customers were still without power, especially in Gävleborg but also in other parts of the country, after storms in recent weeks, according to major electricity grid companies. That was before Thursday's snowstorm along the Norrland coast.
In the event of a power outage lasting at least twelve hours, compensation is paid automatically, corresponding to at least SEK 1,200 or 12.5 percent of the annual electricity network fee. For a 24-hour outage, the compensation increases to at least SEK 2,400. The maximum is three times the annual fee if the outage is prolonged - up to twelve days, roughly SEK 30,000 or more for a homeowner, depending on consumption, according to the websites of Vattenfall, Eon and others.
It is not yet clear how much affected customers can expect in total from the electricity companies. At its peak, Ellevio had 38,000 customers without power after Storm Johannes, which hit southern Norrland in the days after.
In connection with Storm Alfrida, which hit the Roslag coast in January 2019, the cost was on the order of SEK 400 million for about 100,000 affected customers.
For outages shorter than twelve hours, subscribers may still be entitled to compensation, but they must be able to prove the damage, for example spoiled food.
Alternatively, customers can seek compensation from their home insurance if, for example, water pipes freeze due to a power outage.
