The O'Neill family invested their savings of 3,482 pounds – approximately 48,000 kronor – on their dream trip to Rovaniemi in Finnish Lapland, hoping for sled and snowmobile rides in the snow. The travel organizer Tui had promised a "snow guarantee" and the trip would take place, despite the forecast predicting milder weather, reports BBC.
On the second day of four, the snow melted away and promised activities were cancelled.
Tui took all our money and had promised to back us up, says a disappointed Lisa O'Neill.
Others testify about how they feared for their lives during a sled tour on melting sea ice, and about the children's disappointment when promised reindeer meetings failed to materialize in Kuusamo.
There was a reindeer, tied to a tree with ropes, and we were told it was angry and couldn't be touched, tells Natasha Walden to The Sun.
"Santa" himself said he didn't even live here, complains a father whose daughter stopped believing in Santa after the trip.
The British tourists are now demanding their money back. Tui has promised to contact the dissatisfied and offer a solution.
