Aiden by Best Western Stockholm City has rooms in several sizes, including small rooms without windows and rooms for up to five people. The hotel describes its style as Scandinavian, with bright colours and contrasting details. Guests can check themselves in and stream content from their own devices. Staff are available at the reception, which is open around the clock, and the hotel also has a hologram receptionist.

The lounge has a restaurant and bar, a games area with darts and shuffleboard, and complimentary coffee and tea for guests. A lobby shop sells snacks, drinks, coffee, toiletries and food that guests can heat. The hotel lists check-in from 15:00 and check-out by 11:00. Its booking calendar shows dates from November 2026 onward, but the material provided gives no room prices.

Fridhemsplan metro station is nearby, as is Västermalmsgallerian shopping centre. North Mälarstrand is within walking distance; the Visit Sweden listing says guests can walk from there to Stockholm City Hall. Crossing St Eriksbron leads to St Eriksplan, where the listing says there are restaurants and bars. Central Stockholm can also be reached on foot, by bus or by metro.