Upper House is a Gothenburg hotel with rooms and suites decorated in Scandinavian design. The rooms are described as tranquil and offer views of Gothenburg. Hotel guests have access to Upper House Spa as part of their stay. It has a hammam, steam and dry saunas, an experience shower and three pools. One is an outdoor pool suspended on the 19th floor, with a glass floor. The three pools are part of the spa, alongside the hammam, saunas and experience shower. The hotel also has a gym, and guests can book fitness sessions and treatments.

Breakfast is served à la carte, with seasonal dishes made largely from organic ingredients. Upper House Dining is currently closed for dinner, so the hotel refers guests to Heaven 23 at Gothia Towers for an evening meal. The breakfast menu changes with the seasons and is made largely from organic ingredients, while spa access is included for hotel guests. Upper House is environmentally certified according to ISO 20121.