Hotell Heden has five room types. Several have sofa beds or wall beds, which the hotel listing says can suit families. Its bistro serves breakfast, lunch and dinner; breakfast is included for hotel guests. Guests can use the gym and sauna free of charge. In summer, hotel guests can use three courtyards, which are open only to them. The hotel also has six conference rooms for meetings of up to 60 people.

The hotel is within walking distance of Ullevi, Liseberg, Scandinavium, Haga and other Gothenburg districts. Trädgårdsföreningen, a park with a greenhouse, is less than a 10-minute walk away. The Vallgraven district, with shops, cafés, restaurants and bars, is also within walking distance. The hotel listing gives check-in as 15:00 and check-out as 11:00. It describes the hotel as being at Heden's leafy corner, in the middle of the city.