After the latest quarterly reports, it is clear that the major banks' profits are still historically high.
Niklas Wykman says that it is good for the economy that the banks are profitable.
On the other hand, he thinks they need to improve in protecting consumers against, among other things, fraud.
Here, they have fallen behind. There are serious deficiencies, he says.
After SVT's Uppdrag granskning highlighted program last winter, where viewers could almost in real-time follow phone scammers, Prime Minister Ulf Kristersson (M) summoned the banks.
According to Niklas Wykman, it is now up to the banks to also implement the measures that have been promised.
After our pressure, the banks have described a change process. We are now closely following that it is also put into practice, he says.
According to Wykman, the work will cost money, among other things, because it will place increased demands on accessibility to customer service and developed IT systems.
He believes that the banks should use their profits for that work.
Profitability must not only be converted into large profits, but it must be used to keep the customer safe.
