Skistar offers full refunds for cancellations of ski trips to three of the company's ski resorts for travelers who were supposed to visit them this week. Skiers who have already returned home after last week are not affected.
Maria Wiezell at the Swedish Consumer Agency believes that Skistar has simply followed its own agreement on the so-called snow guarantee – which, for example, in Sälen means keeping at least 15 of over 100 slopes open.
She criticizes Skistar's agreement and urges dissatisfied consumers to try the case with the National Board for Consumer Complaints (ARN). According to Wiezell, the agreement could be seen as unbalanced, benefiting only one party, which is not allowed.
If Skistar thinks it's okay to close most of the slopes, then I should have the right to get back most of the money I paid, she says in Morgonstudion on SVT.
She also emphasizes that the individual has their own responsibility.
To consider whether to go to the mountains at all in late April. But now this company has promised that it will be possible to ski and then most consumers think "do they have the slopes open, do they run the lifts, it's clear it must be possible to ski".
