The government believes that the current legal requirements are insufficient. There will be no penalties for a company that does not comply with the rules. Furthermore, there is no authority responsible for monitoring compliance with the requirements.
"As a customer, you should not have to be stuck in endless telephone queues. When customer service is an obstacle rather than a help, there is a risk that customers will be kept in contracts that they actually wanted to terminate," says Minister of Civil Service Erik Slottner (KD) in a press release.
The proposal now being sent out for consultation applies to companies covered by the Act on Services in the Internal Market and concerns, among other things, retail.
