In a comment to DN says Linus Lakso, traffic policy spokesperson for Green party, that Snälltåget must work with their communication during train stops.
As a train operator, one must be prepared for the fact that there may be stops. It should not have to be a pure horror experience to travel by train, think if you, for example, travel with children. They need to work with their information and at the same time ensure that there is food and water, he says.
Many of the around thousand travelers who traveled with Snälltåget have in several media complained about the lack of communication from the company and several of them got stuck on the train for up to eleven hours when they could not get hold of replacement buses.
The availability of food and water to the stranded travelers is said to have been limited.
According to Marco Andersson, press spokesperson at Snälltåget, they will compensate the travelers.
– This is not an experience we want to stand for, he says to TT.
